Return and Refund

At ForestPackage, we want our customers to be completely satisfied with their purchase. We take great pride in the quality of our products and services, and we stand behind our products with a generous return and refund policy.

 

Payment

At ForestPackage, we want to make your shopping experience as convenient and secure as possible. Therefore, we offer our customers a variety of payment methods to cater to their diverse needs and preferences.

 

Accepted Payment Methods

Please note that all prices on our website are listed in USD, and we do not accept cash on delivery or personal checks as payment methods.

 

Payment Processing

All payments are processed securely through our online system, which encrypts sensitive data to ensure your privacy and protection. We do not store your payment information on our servers, and all transactions are processed in real-time.

 

Payment Verification

For security reasons, we may require additional verification of your payment method or billing information to prevent fraudulent activities. In such cases, we may request additional documentation, such as a photo ID, billing statement, or credit card statement, to complete the verification process.

 

Payment Disputes

In the event of payment disputes, such as unauthorized charges, billing errors, or misrepresentations, please contact our customer service team immediately. We will work with you to resolve the issue as quickly and efficiently as possible.

 

Returns

Cases of Receiving Wrong Item and/or Damaged Item<

If you receive the wrong item or if the item you received is damaged, please contact us via [email/chat/customer service phone number] within 24 hours of receiving the item with photos and/or videos. We will exchange the item for free, and we will cover all shipping and return costs. Alternatively, we will provide you with a full refund once you return the goods to us, and we will bear all the return costs.

 

Cases of Receiving Items That Do Not Meet Your Expectations

If you receive an item that you purchased from us, and the item does not meet your expectations, please contact us via support@forestpackage.com within 14 days of receiving the product and send the item back to us in its original condition. In this case, the return cost will need to be borne by you.

Once we receive the item and ascertain that it is in the same condition as when it was shipped and can be resold, we will arrange a refund for you (within 72 hours of receiving your returned item). Please note that we are unable to provide free returns for unwanted items or incorrect selections, and we are unable to offer you a refund if we cannot resell your item (because all our products are “made-to-order” specifically to your specified requirements). Therefore, please choose carefully when shopping.

If we find that the item has been used, altered, or damaged upon receiving it, we reserve the right to refuse a refund. We encourage you to inspect the item immediately upon receipt and prior to its use or installation to ascertain that it meets your expectations.

ForestPackage reserves the right to refuse any return if the item is not in compliance with our return policy.

 

How to Return

To return an item, please contact our customer service team at [insert contact information] to initiate the return process. Our team will provide you with a return authorization number and instructions on how to ship the item back to us.

To initiate a return, please contact us via email (support@forestpackage.com). Our team will ascertain the reason for the return and may require additional information, such as photographs, videos, or any other proof of the issue encountered. After the assessment, our team will provide you with a return authorization number and instructions on how to ship the item back to us at the specified address.

Once we receive the item and ascertain that it meets the return policy requirements, we will process your return and issue any eligible refunds.

We encourage you to inspect the item immediately upon receipt and prior to its use or installation to ascertain that it meets your expectations. Any returns must be made within the specified window from the date of receipt and in the original condition with all applicable tags, labels, and packaging intact.

 

Refunds

Once we receive the returned product and ascertain that it meets the requirements of our return policy, we will process your refund within 72 hours. Please note that the refund amount will exclude the initial shipping costs, and in case of any restocking fee, this amount will also be deducted from the refundable amount.

Please allow 7-10 business days for the refund to reflect in your original payment method, although it may vary depending on your bank’s processing timeline.

If you have any concerns or questions regarding the refund process, please do not hesitate to contact our customer service team.

 

Exchanges

Unfortunately, at this time, we are unable to offer exchanges. Please follow the return process to receive a refund and place a new order for the desired product.

 

ForestPackage reserves the right to refuse any return if the item is not in compliance with our return policy.